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Information Pamphlet

If you need urgent treatment during normal surgery hours, you should contact the practice for advice. lf you need to be seen by a dentist, we will arrange an appointment – where possible, on the same day.

If you need urgent advice when the practice is closed, please call Dentaline on 01634 890300 who will be able to assist you. This is a service provided by Medway NHS, which is responsible for commissioning dental services in this area.

Alternatively, you can contact NHS Direct on www.nhsdirect.nhs.uk or 0845 4647 OR NHS 111, depending on the service covering your area.

Castle Street Dental Practice aims to meet the requirements of the Data Protection Act 2018, the United Kingdom General Data Protection Regulation (UK GDPR), the guidelines on the Information Commissioner’s (ICO) website, and our professional guidelines and requirements.

The practice keeps records of your name, address, date of birth, contact details, gender, pronoun preferences, nationality, medical history, any health problems, details of your dental history and treatment, family medical history, family/emergency contact details, marital status, information about care needs, doctor’s details, and treatment plans, as well as signed consent forms, X-rays, clinical photographs, digital scans, study models, appointment dates, and details of complaints.

We keep this information to provide you, the patient, with the best dental care possible. Your personal information is kept confidential and secure.

We only use your personal information to provide the best dental care and send you reminders.

You can always ask for a copy of our Privacy Notice Policy or ask for a copy of the information we hold for you, which is your Data Protection right.
Our Policy Reference: Privacy Notice for Patients and Children:  M217T(E) and M217TC(E).

English is the spoken language at the Practice.

Unfortunately, our treatment areas are not accessible to wheelchairs. If you are a wheelchair user we can provide you with information where it will be accessible. We must mention our surgery is only accessible by two flights of stairs.

If you do have any disability that you think we need to know about please give us a call before your appointment and we will do our best to put suitable arrangements in place to accommodate your needs.

I hope that you will be satisfied with the dental care and services that you receive from me and others at the practice. However, should you have any complaints or comments, please contact Bonita Somers on 01304 201270 or at info@castlestreet-dental.co.uk who will be able to deal with your complaint and talk you through our procedure. Alternatively, you can pick up a copy of the procedure from reception.

For further information, you are welcome to contact the GDC’s (General Dental Council). Contact Details:
https://www.gdc-uk.org/
Address: 37 Wimpole Street, London, W1G 8DQ
Tel No: +44 (0) 20 7167 6000 

We will make sure that you know the cost of your dental treatment and agree to it before we start any treatment. We will give you a written treatment plan. We accept the following methods of payment at the practice: all major credit and debit cards.

We try to make payments as straightforward as possible for our patients. Our normal practice policy is that you pay the full amount at the end of your treatment (single visit) OR you pay a proportion of the costs to the end of each visit (multiple visits)

Christmas Hours

We are open during the following times over the Christmas period:

From everyone at the practice, we would like to wish all our patients a Very Merry Christmas and a Happy New Year.

On open days, the practice is closed for lunch between 13:00 to 14:00.

Monday 22nd Dec8.30am – 5.00pm
Tuesday 23rd Dec8.30am – 5.00pm
Wednesday 24th DecClosed
Thursday 25th DecClosed
Friday 26th DecClosed
Monday 29th Dec8.30am – 5.00pm
Tuesday 30th Dec8.30am – 5.00pm
Wednesday 31st DecClosed
Thursday 1st JanClosed
Friday 2nd Jan8.30am – 5.00pm
Monday8.30am – 5.00pm
Tuesday8.30am – 5.00pm
Wednesday8.30am – 5.00pm
Thursday8.30am – 5.00pm
Friday8.30am – 5.00pm
SaturdayClosed
SundayClosed
Opening Hours

We are open during the following times:

The practice is closed for lunch between 13:00 to 14:00 Monday to Friday.

If you would like to make an appointment, please telephone or email the practice and we will be pleased to arrange a time.

Address

51 Castle Street, Dover, Kent, CT16 1PT, UK

Email us

info@castlestreet-dental.co.uk

Call Us

01304 201210

Contact Us

Contact Form

Thank you for choosing Castle Street Dental Practice as your dental practice. Should you have any further questions, please do not hesitate to contact a member of staff who will be able to assist you on 01304 201210 or e-mail us at
info@castlestreet-dental.co.uk.