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Popular Questions

If you need urgent treatment during normal surgery hours, you should contact the practice for advice. lf you need to be seen by a dentist, we will arrange an appointment – where possible, on the same day.

If you need urgent advice when the practice is closed, please call Dentaline on 01634 890300 who will be able to assist you. This is a service provided by Medway NHS, which is responsible for commissioning dental services in this area.

Alternatively, you can contact NHS Direct on www.nhsdirect.nhs.uk or 0845 4647 OR NHS 111, depending on the service covering your area.

The practice follows agreed procedures to keep your information secure and private. We take patient confidentiality extremely seriously at Castle Street Dental Practice and all personal information is treated in the strictest confidence.

Only members of staff have access to patient information. All our patient records are securely stored at our practice to ensure that any patient information is only accessed as part of your treatment.

For more information about our Privacy Notice to patients and/or our Confidentiality Policy, or if you’d like further information regarding your rights to view your patient records, please contact and ask at reception.

English is the spoken language at the Practice.

Unfortunately, our treatment areas are not accessible to wheelchairs. If you are a wheelchair user we can provide you with information where it will be accessible. We must mention our surgery is only accessible by two flights of stairs.

If you do have any disability that you think we need to know about please give us a call before your appointment and we will do our best to put suitable arrangements in place to accommodate your needs.

I hope that you will be satisfied with the dental care and services that you receive from me and others at the practice. However, should you have any complaints or comments, please contact Bonita Somers on 01304 201270 or at info@castlestreet-dental.co.uk who will be able to deal with your complaint and talk you through our procedure. Alternatively, you can pick up a copy of the procedure from reception.

We will make sure that you know the cost of your dental treatment and agree to it before we start any treatment. We will give you a written treatment plan. We accept the following methods of payment at the practice: all major credit and debit cards.

We try to make payments as straightforward as possible for our patients. Our normal practice policy is that you pay the full amount at the end of your treatment (single visit) OR you pay a proportion of the costs to the end of each visit (multiple visits)

Christmas Hours

We are open during the following times over the Christmas period:

From everyone at the practice, we would like to wish all our patients a Very Merry Christmas and a Happy New Year.

On open days, the practice is closed for lunch between 13:00 to 14:00.

Monday 22nd Dec8.30am – 5.00pm
Tuesday 23rd Dec8.30am – 5.00pm
Wednesday 24th DecClosed
Thursday 25th DecClosed
Friday 26th DecClosed
Monday 29th Dec8.30am – 5.00pm
Tuesday 30th Dec8.30am – 5.00pm
Wednesday 31st DecClosed
Thursday 1st JanClosed
Friday 2nd Jan8.30am – 5.00pm
Monday8.30am – 5.00pm
Tuesday8.30am – 5.00pm
Wednesday8.30am – 5.00pm
Thursday8.30am – 5.00pm
Friday8.30am – 5.00pm
SaturdayClosed
SundayClosed
Opening Hours

We are open during the following times:

The practice is closed for lunch between 13:00 to 14:00 Monday to Friday.

If you would like to make an appointment, please telephone or email the practice and we will be pleased to arrange a time.

Address

51 Castle Street, Dover, Kent, CT16 1PT, UK

Email us

info@castlestreet-dental.co.uk

Call Us

01304 201210

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Contact Form

Thank you for choosing Castle Street Dental Practice as your dental practice. Should you have any further questions, please do not hesitate to contact a member of staff who will be able to assist you on 01304 201210 or e-mail us at
info@castlestreet-dental.co.uk.